Grievance procedures are available to all University employees for resolution of disputes that do not fall within the jurisdiction of the University student conduct system. A grievance is a complaint directed against another member or organization of the University community or against the University. The University Ombudsman is a confidential and informal resource for anyone with a complaint or grievance against the University, its division/unit, employee, or student (excluding academic appeals and grade disputes). Students who have been unable to satisfactorily resolve conflict with faculty, staff, students, or others may use the Student Complaint form at report.una.edu to file a formal written student complaint if the complaint does not fall within other established procedures, https://www.una.edu/policies/.