HEM - Hospitality Event Management (HEM)
HEM 102. Intro to the Hospitality Ind. (3 Credits)
This course introduces students to the organization and structure of the various segment of hospitality operations such as a types of lodging and foodservice establishments; the gaming, cruise lines, club management, event and meetings businesses; and customer and guest services. It explores the concepts of franchising and management contracts, ethical challenges, and career opportunities in the hospitality industry.
HEM 125. Man Tech in Hosp Industry. (3 Credits)
This course studies hospitality technology systems and components. It includes the basics of purchasing, implementing, maintaining, and managing reservation and property management systems; rooms management; guest accounting; point-of-sale; food and beverage management; and accounting applications; and system and security maintenance.
HEM 200. Tourism and Planning. (3 Credits)
This course provides an informational foundation in tourism, It examines historical perspectives, tourism organization, supply and demand, scope, structure, and function of tourism as an industry and a socialcultural phenomenon.
HEM 202. Lodging Systems. (3 Credits)
This course emphasizes the interrelationship between the Rooms Division and other departments in lodging operations, such as food and beverage, human resources, finance, marketing and sales. It examines the basic skills needed in a lodging facility, and specific roles, functions, and policies pertaining to the Rooms Division, in both front and back of the house.
HEM 203. Sus in Hotel,Res,&Event Op. (3 Credits)
This course will introduce students to economic, environmental and socially sustainable issues specifically facing the industry as well as exploring ideas, solutions and strategies for managing operations sustainably.
HEM 204. Manage Hosp Human Res. (3 Credits)
The course focuses on managing human resources in the hospitality industry, meeting the requirements of American employment laws, strategies for employee retention, minimizing turnover, and maximizing productivity. It also discusses current industry trends.
HEM 302. Security and Risk Mgt. (3 Credits)
This course explains the issues surrounding the need for individualized security programs, examines a wide variety of safety and security equipment and procedures, and the importance of safety equipment to loss prevention management. It discusses internal security, guest and asset protection, explores risk management and loss prevention issues, crisis communications, and outlines OSHA regulations that apply to lodging properties. It utilizes case studies developed with industry professionals and includes information on working with an in-house safety committee.
HEM 305. Resort Operations Mgt. (3 Credits)
This course provides a comprehensive analysis of development issues, planning, operating structures, systems,and management practices of the major types of resorts compared with traditional hotels. Additional topics include the uniqueness of timeshare resorts, importance of recreational activities and amenities, environmental impact, facility design, and maintenance of spas, pools, indoor water parks and specialty resorts.
HEM 306. Conv, Meet & Trade Show Mgt.. (3 Credits)
This course explores the scope and segmentation of the convention, meetings, trade show, and group business market. It describes marketing and sales strategies to attract groups with specific needs, and explains techniques to meet those needs and how to service their business after the sale.
HEM 307. Club Management. (3 Credits)
This course discusses the organization, strategic planning, and leadership of private clubs. Topics include membership, marketing, human resources, special events, and financial management; food & beverage, golf, and club fitness operations; and computer systems used in clubs.
HEM 308. Food and Bev Operations Mgt. (3 Credits)
This course focuses on management and operational strategies used in food and beverage operations, to improve quality standards while reducing expenses. It discusses the organization of food and beverage operations,sanitation and safety, food service equipment and layout, nutrition, the importance of the menu, pricing strategies and financial management. It also explores the use of technology to give guests greater value for their dining dollars and improve efficiency.
HEM 402. Lodging Management. (3 Credits)
This course will give students a basic understanding of the revenue management process. It addresses the proper use and importance of revenue management in hospitality operations and describes the wide range of elements that must be considered in order to use revenue management effectively. It investigates the role of management in lodging, in both front and back of the house areas. It emphasizes the importance of financial statements and their interpretation, managing inventories, and controlling expenses, human resources and productivity, and providing quality hospitality services within all types of lodging facilities. Prerequisite: HEM 202.
HEM 403. Hospitality Law. (3 Credits)
This course provides the legal understanding that ensures both the safety of guests and the success of the hospitality operating. It focuses on essential legal principles rather than an encyclopedia knowledge of the law. It uses real-life case studies and scenarios which illustrate these principles in action in recognizable hospitality settings, with comprehensive coverage ranging from food service establishment to employee contracts, insurance and international terrorism.
HEM 404. Hosp Organizational Mgt. (3 Credits)
This course discusses leadership and management principles, and using quality management tools to enhance guest service and increase profitability. It the explores the relationship between power and empowerment, communication skills, goal-setting, coaching, conflict management, the process of continuous improvement, teamwork, the challenge of diversity, strategic career planning, and ethics in the hospitality industry.
HEM 405. Gaming & Casino Oper Mgt. (3 Credits)
This course provides an overview of the inner workings of a casino. Topics discussed include organization and structure; departments and their functions; lodging; food and beverage operations; meetings, conventions and entertainment; human resources; and responsible gaming operations.
HEM 406. Property Management. (3 Credits)
This course focuses on the major functions of residential property managers, working with residents/tenants,providing services and activities, handling requests and complaints, managing and marketing a variety of properties, complying with laws affecting property management, leasing, staffing and maintenance, and security issues. It also discusses financial aspects of property management and career paths for property managers.
HEM 407. Senior Living Operations Mgt. (3 Credits)
This course discusses the key issues in managing and operating senior- and or assisted-living facilities, and the logistics of providing high-quality and consistent personal care, transportation, housekeeping, laundry, social activities, enrichment opportunities, and dining services for elderly residents, meeting healthcare requirements,managing human resources, implementing sales and marketing, financial management, and risk management strategies. It explores operating methods, staffing ratios, resident relations and space management.